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Practical problem-solving

Focused, systematic, and successful

Recognizing relevant problems in a systematic, goal-oriented manner and then identifying the causes, effectively eliminating these causes, and ultimately solving problems in the long term – this process is an elementary competence for any company seeking to secure performance at a high level. 

Eliminate problems in production and administration using best-practice methods and procedures. 

This course supports departments, divisions, and companies as a whole in their efforts to introduce, optimize, or realign their approach to systematic problem-solving by presenting a methodical approach, explaining and practicing individual elements, and finally applying learning outcomes to real problems in the day-to-day work of participants.

Your benefits

  • Gain a comprehensive understanding of systematic problem-solving 
  • Learn about target setting, procedures, points to consider, and fields of application for systematic problem-solving 
  • Deepen your understanding of methodology by applying the approach to real problems from your day-to-day work or your field

Contents & Key Learnings

  • Standard, deviation, problem 
  • Systematic problem-solving 
  • Problem description 
  • Data when recording problems 
  • 7 quality tools 
  • Problem analysis (Ishikawa, 5W) 
  • Developing alternative solutions 
  • Evaluating and prioritizing alternative solutions 
  • Implementation and monitoring effectiveness 
  • 8D report 
  • Identifying problems (quality gates) 
  • Feedback and problem management  
  • Quality control loops

Format & Execution

  • Classroom and shop floor training  
  • Presentation, discussion, application, exercises, transfer


  • Project managers, lean agents, and change agents in the company as well as anyone charged with tasks related to the implementation and maintenance of the lean philosophy 
  • Future internal “multipliers” as well as workshop trainers, coaches, and CIP trainers